Your safety depends on trust, and trust depends on how we handle your data. This policy explains what we collect, why, and the choices you have.
1. Who we are
Safrly operates the Safrly mobile app and website (the “Service”). For any privacy question, contact support@safrly.app.
2. Information we collect
- Account data: name, phone number, email, date of birth, gender, profile photo.
- Verification data: government ID images and number, live selfie; for Drivers, driving licence, vehicle registration and vehicle details.
- Location data: pickup/drop points and precise GPS location during an active ride or when SOS is triggered.
- Ride & transaction data: rides published or booked, payments, cancellations, ratings and reviews.
- Communications: in-app messages and call metadata, and support conversations.
- Emergency contacts: names and numbers you add for SOS and trip sharing.
- Device data: device model, OS, app version, IP address, crash logs.
3. How we use it
- To create your account and verify your identity.
- To match Drivers and Passengers and operate bookings and payments.
- To provide live trip sharing and the SOS feature.
- To detect fraud, investigate reports and keep the community safe.
- To provide support and send service notifications.
- To improve the app and comply with legal obligations.
4. Location & SOS
We access precise location only when you use ride features, share a trip, or press SOS. When SOS is triggered, your live location, ride and co-traveller details are shared with your chosen emergency contacts and our safety team, and may be shared with law enforcement where necessary to protect life or safety.
5. Sharing your information
We do not sell your personal data. We share only what is needed:
- With other members: first name, photo, verification badges, ratings and vehicle details for booked rides. Phone numbers stay masked.
- Service providers: identity verification, cloud hosting, payments, maps and messaging partners bound by confidentiality.
- Authorities: when required by law or to respond to safety emergencies.
6. Data security
Data is encrypted in transit (TLS) and at rest. ID documents are stored with restricted access and used only for verification. No system is perfectly secure, but we continuously review our safeguards.
7. Data retention
We keep your data while your account is active. After deletion, we remove or anonymise personal data within 30 days, except records we must retain for legal, tax, fraud-prevention or safety-investigation purposes (for up to 180 days or as required by law).
8. Your rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you can access, correct or delete your data, withdraw consent, and nominate someone to exercise rights on your behalf. Email support@safrly.app or visit the Delete Account page.
9. Permissions
The app may request location, camera (for verification), contacts (only to pick emergency contacts), notifications and phone permissions. You can change these in your device settings, though some features may stop working.
10. Children
Safrly is not intended for anyone under 18 and we do not knowingly collect their data.
11. Changes to this policy
We may update this policy and will notify you of significant changes in the app or by email.