The SOS button sits on every active ride screen. Most people never press it. Here is exactly what happens in the seconds after you do.
Instantly: your contacts are alerted
Everyone on your emergency contact list receives an SMS with your live location link, the driver’s name, the vehicle registration and your planned route. The link stays live until the trip ends.
Instantly: our safety team is paged
The alert lands in a monitored queue, not an inbox. The team can see your location, the full trip record and the other traveller’s verified identity.
Within seconds: the call option
A one-tap dialler opens with your local emergency number pre-filled. On an Indian SIM that is 112.
Afterwards: the incident record
Every SOS creates a case. We follow up with you, and where a member is involved, their account is restricted while the case is open.
SOS is not a replacement for emergency services
It is a way to bring the people who can help to your exact location faster. If you are in immediate danger, call local authorities directly first — then press SOS so your contacts and our team can act in parallel.
